Vol. 34 Nos. 3-4 (July-December 2013)
EROPA Bulletin
25
Government (Institutions...)
(From page 24)
Along this line, Prof. Noda asserted that people often
tend to overlook the government and rather focus on
the services delivered to them. He recommended that
citizen satisfaction must be measured both in terms
of the clarity of services, level of government, and
perhaps even beyond the traditional indicators of
citizen satisfaction.
Co-Governance and Creation Efforts in Yokohama
City and Evaluation Measures on Designated
Companies for Public Facility Management
In his presentation,
Mr. Tohru Hashimoto
described the
collaboration between
the city government
of Yokohama and the
private sector in public
service delivery, known
as “co-governance”.
He explained that the
Office of Co-governance and Creation was established
to encourage more active participation from the
private companies in an effort to address the current
problems of the city. Its major activities include
dialogue/consultations with different stakeholders,
fostering of new business operations and employment
opportunities, and promotion of Yokohama’s initiatives
for regional revitalization. The office is also working
on Y-PORT, or International Technical Cooperation
using PPPs, as an avenue to promote business growth,
provide assistance on urban development inquiry, and
promote Yokohama City. This is mainly done through
the Co-Governance and Creation Forum and Desk.
Citing the experiences of the Co-Governance and
Creation Office, Mr. Hashimoto called for a syste