Accord Tenant Panels
Accord have established two Tenant Panels with a
maximum of 12 residents on each. The Complaints &
Communication Panel are a group of resident who
act as a designated person as part of the complaints
process. They scrutinise and support Accord in
continually learning from and improving the complaints
process. They also look at communication methods to
ensure that they are relevant, customer focused and
customer friendly. The Scrutiny Panel have a formal
role in influencing performance and service delivery
by scrutinising the work we do. The Panel help to drive
continuous improvement.
Both Panels are independent, resident led and hold
Accord to account on behalf of residents. They support
Accord to fulfill commitments and to get policies and
procedures and actions more appropriate and user
friendly in the first instance. All Panel members have
recently been offered a tablet and training in its use.
This allows all Panel members more options including
attending meetings virtually, sharing and receiving
information faster and to participate in all aspects of
scrutiny including online research. By broadening the
ways residents can participate in scrutiny work we have
attracted a more diverse group of customers and have
now a broad representation across age, ethnicity and
gender.
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