CONTINUED: DEAR FRIENDS
join us. Compared to our first one in 2012, with about 60 in attendance,
you can see how far we’ve come — and it’s a great feeling! The customer
suggestion session was also held during the Tampa Super Show, and we
appreciated all the feedback that was given. Hopefully, you have seen
that we have listened and carried some of your ideas forth in our newer
products since holding these sessions.
Some of you already may know about this, but I thought this would be a
good time to share with everyone. Girard Awning has posted a video
that shows a kit that fixes an issue the company was having with water
getting in and not draining from the motion sensor channel. There were
some concerns that Girard would not cover this under their warranty,
expecting customers to do this repair themselves. I called Girard and
was told that they are in the process of sending customer letters to all of
the customers involved and will provide this kit free of charge and absorb
the labor costs to have the work done. If you should have any questions
about this, please feel free to contact Girard directly at 800-382-8442.
And, as always, we are here to assist in any way we can if you need us.
In closing, I wanted to share a wonderful letter I received from new
owners, Tom and Lynn Sweningson, who recently purchased a 2014
Anthem 44DLQ. It was such a great letter (see right). Until next time,
take care, travel safely and ALWAYS enjoy your coach!
Joyce Skinner is Entegra Coach's Director of Customer Service.
click the icon to email joyce.
GOOD MORNING JOYCE,
My husband, Tom, and I sat with you in your office last year
when we took a tour of the plant. We fell in love with you, the
Bontrager family and their quality standards and ethics, and we
felt very confident we had made the right choice for us. We’ve
now had our Anthem coach for just over a month and WE
LOVE IT!!!! We bought our coach thanks to a new friendship
last year with Ed and Janis Williams.
It surely appears as though a decorator used her expertise
to appoint the coach so beautifully. As far as I can tell, there
was nothing left untouched in just the right way. The window
treatments are beautiful in their styling, combinations of fabrics
a