By The Numbers: Transportation
Handitran Update
In the fourth quarter of FY2019, Handitran continued
to be a high demand service for Arlington residents.
Handitran received a total of 70,405 trip requests this
quarter and 59% of these requests were completed. This
resulted in a total of 41,854 trips provided. 6% of trip
requests were denied. On-time delivery was at 94%. Of
the trips completed, 28% were provided by Handitran
buses and 72% were provided by partner taxi services.
23% of trips were scheduled through a subscription and
77% were on-demand. 1,309 trips connected riders to
the regional transit system at the TRE station.
Trip Requests
Denials 6%
No Shows 2%
Cancellations
32%
Trips Taken
59%
Total Requests in Q4: 70,405
Total Trips in Q4: 41,854
On-time Delivery Percentage: 94%
Via Rideshare Service Update
The innovative Via rideshare service continues to grow. More
than 265,000 rides have been taken on Via since the service
rolled out in December 2017, and interest stays strong,
with more people creating accounts each week. Arlington,
partnered with Via, is one of the first cities in the nation
to offer on-demand ridesharing as an innovative public
transportation solution. The service is designed to provide
affordable transportation to key areas of Arlington, allowing
riders to access entertainment, shopping and dining options,
work or school, and even medical appointments.
Total Rides Taken: 265,000 +
Via Account Sign Ups: 26,000 +
Average Wait Time: 12 minutes
Customer Satisfaction: 97%
Repeat Customers: 70% +
(from Dec. 11, 2017 - October 27, 2019)
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Customers can book a seat through the Via app, and Via’s
sophisticated technology will match them with others going
their way in either a six-passenger Mercedes-Benz van or
a contract driver’s vehicle. Via is available Monday through
Saturday, with service hours running from 6 a.m. to 9 p.m. on
weekdays and 9 a.m. to 9 p.m. on Saturdays. In addition to the
app, customers may call Via at 817-784-7382 to book a ride.
Rides are $3 per person, per trip, or customers can purchase a
ViaPass for a promotional rate of $15 per week.