By The Numbers: Transportation
Handitran Update
In the fourth quarter of FY2018, Handitran continued
to be a high demand service for Arlington residents.
Handitran received a total of 43,871 trip requests this
quarter, which represents an increase from the previous
quarter. Of these total requests, 82% were filled, while
3% of requests were canceled and 3% of requests
were no shows. This resulted in a total of 34,368 trips
provided. On-time delivery of trips was at 95%.
Total Requests in Q4: 43,871
Total Trips in Q4: 34,368
On-time Delivery Percentage: 95%
Trip Requests
No Shows 3%
Cancella�ons
3%
Denials
12%
Trips Taken
82%
Via Rideshare Service Expands
The City of Arlington and Via are excited to announce the expan-
sion of the rideshare service area. In September, the service area
was expanded to include a large portion of the city between Inter-
state 30 and Interstate 20. The larger service area, which already
includes popular destinations such as the University of Texas at
Arlington and Downtown, the Entertainment District, and the TRE
CentrePort Station, now also includes major retail and dining loca-
tions such as the Arlington Highlands and the Parks mall.
More than 77,000 trips have been taken with Via since the City’s
pilot program rolled out last December. Via is available Monday
through Saturday, with service hours running from 6 a.m. to 9 p.m.
on weekdays and 9 a.m. to 9 p.m. on Saturdays. In addition to the
app, customers may call Via at 817-784-7382 to book a ride. Rides
are $3 per person, per trip, or customers can purchase a ViaPass for
a promotional rate of $15 per week.
In order to keep up with demand, Via recently added a few pri-
vately-owned vehicles to its fleet of Mercedes Metris six-passenger
vans to transport customers in the Arlington service area. All con-
tracted drivers still go through the same rigorous registration pro-
cess as those who drive the Metris vans and their privately-owned
vehicles meet all City and state requirements. Via only plans to use
non-Metris vehicles when the company does not have enough
vehicles to meet demand.
8