By The Numbers : FY23 Q1 Scorecard Metrics VIA
Total Rides Taken : 1,625,500 + ( Dec 11 , 2017 - December 31 , 2022 ) Via Account Sign Ups : 175,000 + Average Wait Time : 13.6 minutes Customer Satisfaction : 94 %
HANDITRAN
Total Requests : 55,909 Total Trips Provided : 31,273 On-Time Delivery Percentage : 97 %
TRAFFIC MANAGEMENT
Travel Time on northbound Cooper from Turner Warnell to I-30 : 22:10
Travel time on southbound Cooper from I-30 to Turner-Warnell : 22:38 Travel time on northbound Collins from Mansfield Webb to Mosier Valley : 26:08 Travel time on southbound Collins from Mosier Valley to Mansfield Webb : 26:54 Travel time on eastbound Division from west city limit to east city limit : 15:41 Travel time on westbound Division east city limit to west city limit : 15:50
Travel time on westbound Pioneer Parkway from east city limit to west city limit : 18:31 Lane Miles with Overall Condition Index ( OCI ) < 50 : 487
Percentage of Traffic Signals Receiving Annual Preventative Maintenance : 1 % Percentage of Signs replaced that do not meet minimum standard : 10 %
Travel times are through the end of FY23 Q1 * times in minutes