By The Numbers : FY22 Q2 Scorecard Metrics VIA
Total Rides Taken : 1,178,000 + ( Dec 11 , 2017 - May 21 , 2022 ) Via Account Sign Ups : 125,000 + Average Wait Time : 13 minutes Customer Satisfaction : 96 %
HANDITRAN
Total Requests : 56,348 Total Trips Provided : 27,502 On-Time Delivery Percentage : 97 %
TRAFFIC MANAGEMENT
Travel Time on northbound Cooper from Turner Warnell to I-30 : 22:06
Travel time on southbound Cooper from I-30 to Turner-Warnell : 22:31 Travel time on northbound Collins from Mansfield Webb Road to Mosier Valley Road : 26:00 Travel time on southbound Collins from Mosier Valley Road to Mansfield Webb Road : 26:15 Travel time on eastbound Division from west city limit to east city limit : 15:24 Travel time on westbound Division east city limit to west city limit : 15:38
Travel time on westbound Pioneer Parkway from east city limit to west city limit : 17:41 Lane Miles with Overall Condition Index ( OCI ) < 50 : 421
Percentage of Traffic Signals Receiving Annual Preventative Maintenance : 28 % Percentage of Signs replaced that do not meet minimum standard : 25 %
Travel times are through the end of Q2 * times in minutes