Melanie Skalmoski
"Each year Windsor Cub Scout Pack 155 has our Blue & Gold Banquet. At the banquet, we have games for the Scouts and prizes for playing the games. Last year, I bought 70 Green Bay Packer Police Card sets through eBay at a cost of over $250. This year I thought, why not contact the Green Bay Police Department first. This is where Melanie comes in. I called the Green Bay P.D. and talked to Melanie. She was so kind in offering me the cards I needed. She offered to send them to me, but I figured I would be getting up to Green Bay as part of my job in the immediate future. The day I came up, I called and found out she was at a promotional event in the morning. I stopped by in the afternoon and she was there. She had no idea I was coming, but she just smiled and said she would go and get me the sets I needed
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Matthew Heming
"On 18th December 2013 I was admitted to Accident & Emergency in Torbay Hospital due to an accident which caused a 10-12 inch gash from my eyelid to the top of my head. Matt was called to deal with the injury. He was at all times professional and kept me informed, including the risks, as he worked on my injury. I think it would have been easier for him to admit me for surgery the following day (under general anaesthetic), but knowing I wasn't keen on that option he agreed to see if he could deal with the injury there and then. He worked on stitching first the internal layer and then the external layer of the injury (with the added complication of a thick head of hair to work around!). He continued to work on the injury for 4 hours (10pm-2am approx) completing in excess of 60 stitches, at all times being informative and cheerful, despite, no doubt, having already worked a long shift. He was accommodating to my family (husband and 3 children) who all also wanted to be with me at various times, popping in and out of the room, and always made sure I was comfortable. He was caring and professional, and I felt completely at ease despite the major injury I had suffered. I feel he deserves a nomination because I really was WOWED by the service I received at the hospital. Also, now the wound has healed and I am left with an inevitable scar, I have to say that he did an amazing job. Considering the injury, the scarring is minimal and very neat."
She then went the extra mile and told me that I should contact her early next year so she can set aside the cards for our Scouts again. Every Scout got a Packer Police set as a prize for the Blue & Gold Banquet. They loved the cards and my job was made incredibly easy. I looked like a hero in the eyes of the Scouts and parents thanks to Melanie! Wow, what awesome customer service Melanie provides!!!"