Dorset County Hospitals NHS Trust have been monitoring their positive and negative feedback from the Friends and Family Test and coding that to the NICE standards. This helps to give them a
balanced view of their trust performance instead
of just focussing on the negative feedback. They
have used The WOW! Awards to close the feedback
loop between comments received from the
Friends and Family Test and their employees,
recognising the outstanding
efforts of their teams.
19
Combining The WOW! Awards & the Friends & Family Test.