Engage Magazine November 2014 | Page 31

MEDALLIA UK COMPANY PROFILES LIVEOPS LiveOps is the global leader in cloud contact centre and customer service solutions. More than 350 companies around the world, including Salesforce.com, Symantec, Royal Mail Group and Neopost, trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' awardwinning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest USbased cloud contact centre of 20,000 home-based, independent agents. Headquartered in Redwood City, California with European regional headquarters in London, LiveOps has more than 10 years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Contact details: Ann Ruckstuhl, Chief Marketing Officer [email protected] +44 (0)20 3006 8280 www.liveops.com MINDPEARL Mindpearl is a BPO specialist focusing on international, high quality contact centre operations. Mindpearl was recognised as the ‘Outsourcing Contact Centre Provider of the Year 2013’ at the National Outsourcing Association (NOA) Awards in ѡ