EMBER SERVICES
COMPANY PROFILES
CLICKTOOLS
Clicktools is the leading
provider of premium, Cloudbased survey software for
businesses. The company
lives by its brand promise to
help customers better
understand and serve their
customers. Since 2001, the
Clicktools solution has
enabled organizations to
improve customer experience
by collecting, centralizing, and
acting on customer feedback,
leveraging the power of CRM.
Notably, Clicktools was the
first survey provider to
integrate with Salesforce™
and was an original member
of the AppExchange®. The
company is privately held with
headquarters on the South
Coast of England and a USbased office in Phoenix,
Arizona. More info at
www.clicktools.com.
Contact details:
[email protected]
communications@clickt
ools.com
www.clicktools.com
Clicktools Ltd.
7 Branksome Park House
Bourne Valley Road
Poole BH12 1ED. UK.
Main: 1-800-774-4065
Sales: 1-800-774-4065
Fax: 1-800-767-2070
Our approach is unashamedly
financial. In every consulting
project, we will identify not
We would be pleased to
understand your challenges
and explain how we can help.
Contact details:
Alastair Murphy
[email protected]
0207 871 9797
www.emberservices.com
INTERACTIVE INTELLIGENCE
Clicktools Inc.
1661 East Camelback Road
Suite 235, Phoenix
Arizona 85016, USA.
Main: 01202 761822
Sales: 0800 0432587
Fax: 0800 471 5273
Ember is a customer
management consultancy
focused on helping clients
maximise the commercial
value of their customer
engagement activities by
identifying and exploiting
opportunities for cost
reduction, revenue
enhancement and improved
customer worth.
only how to make your
business better, but how
much you stand to gain by
doing so. Our services span
customer management
strategy, operations
consulting, outsourcing
procurement, contracting and
mediation, innovative
deployment of analytics
services and increasingly the
strategy and deployment of
digital channels into the mix.
CONFIRMIT
Confirmit enables
organisations to develop and
implement Voice of the
Customer, Employee
Engagement and Market
Research programmes that
deliver insight and drive
business change. Confirmit’s
clients create multi-channel,
multi-lingual feedback and
research programmes that
engage customers, empower
employees, deliver a
compelling respondent
experience, and provide high
Return on Investment.
Confirmit’s customer
engagement model provides
the power to listen to the
Voice of the Customer,
integrate it with financial and
operational data to generate
powerful insight, and take
action that will deliver effective
business change and create
competitive advantage.
Confirmit has 350 employees
and is headquartered in Oslo,
with offices around the world.
Contact details:
Joe Lenny
Joe.lenny@confirmit.com
+44 (0)20 3053 9376
www.confirmit.com
I S S U E S O V E N T E E N • • A N O IV E 2 0 1 4 2 0 1 4
F E URTEEN
PR L MBER
Interactive Intelligence is a
global provider of contact centre,
unified communications, and
business process automation
software and services
designed to improve the
customer experience. The
company’s solutions, which
can be deployed via the cloud
or on-premises, are ideal for
industries such as financial
services, insurance, outsourcers,
collections and utilities.
The company’s standardsbased all-in-one
communications software
suite was designed to
eliminate the cost and
complexity of multi-point
systems. Founded in 1994
and backed by more than
5,000 customers worldwide,
Interactive Intelligence is an
experienced leader in
delivering customer value
through its on-premise or
cloud-based Communications
as a Service (CaaS) solutions,
both of which include software,
hardware, consulting, support,
education and
implementation. At Interactive
Intelligence, it’s what we do.
Contact details:
Jamie Salmon
[email protected]
01753 418852
www.inin.com
QUESTBACK
QuestBack online surveys and
managed feedback solutions
empower companies to make
smarter decisions, transform
customer and employee
experience and get ahead of
the market.
Contact details:
Tel.: 0207 403 3900
[email protected]
www.questback.com/uk
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