Engage Magazine November 2014 | Page 10

transparent and honest about how you handle negative reviews also encourages those who have something on the best way to recycle their devices. It is a big leap of faith for consumers to part with something as valuable as their mobile device via an online service. We’ve worked hard to ensure that creating a positive and reassuring customer experience forms the core of what we offer. I’m pleased to say that today we are now regarded as an authority in the market, but more importantly consumers view us as a reputable, efficient and friendly service that forms part of their phone upgrade process. Briefly tell us what Mazuma does and the sector you operate in good to say to feel like they should express it. People trust a business more if they feel they a