EMS - Product Information Guides Rewards Relaunch TEST April 2014 | Page 13
Training Your Team
What are the EXPECTATIONS?
•
Everyone in our stores must BE TRAINED on the EMS Rewards
Program.
•
Store Managers and Management team are expected to actively
DRIVE THE SUCCESS of EMS Rewards in their store.
•
All staff should seek to VERIFY AND UPDATE all existing
records
•
We must collect QUALITY DATA. All data entering EMS
Rewards must be accurate. Intentionally falsifying EMS Rewards
data will result in termination.
•
You should INVITE your Customers to join the rewards program,
don’t just ask them to sign-up.
•
Customers should never feel pressured to join the program, but
we do need to seek to OVERCOME THEIR OBJECTIONS.
•
Educate your customers – THEY’LL SAY YES!
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