EMS - Product Information Guides Customer Service Basics - July 2014 | Seite 3

To achieve our Vision, we need to learn the
answers to a few important questions:
- How do our Customers FEEL about
shopping at EMS?
-What do they EXPECT from an
-outdoor retail store?

- What do they VALUE most about our people?
- What’s DIFFERENT about EMS?
Let’s find out what our Customers have to say…