EMIS Emerging Market Information Service IndiaBPO | Page 26
India's KPO Industry
Global KPO Industry Market Size and Number of Full-Time Employees (FTEs)
332 276 230 192 150 106 4.4 6.15 6.45 150 160 11 13.65 16.95
7.15
8.9
FY 2007
FY 2008
FY 2009
FY 2010 Global Revenue, USD bn
FY2011
FY 2012
FY 2013
FY 2014
Global No. of FTEs (thousands)
Indian KPO Industry Market Size and No. of FTEs
205 155 110 75 3.05 4.3 4.5 110 117 135 5.95 7.1 8.4 178
10
5
FY 2007
FY 2008
FY 2009
FY 2010 India Revenue, USD bn
FY2011
FY 2012
FY 2013
FY 2014
India No. of FTEs (thousands)
Source: Evalueserve, itbizcharts
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