Elston CPD Redefining Adviser Value | Page 13

References 1. Sheils, R., Tucker, A., Dunkerley, R. & Fox, B. The Trusted Adviser: Honouring the client at every turn. (Beddoes Institute, 2013). 2. Quantitative Analysis of Investor Behavior. (Dalbar, Inc. & Lipper, 2010). 3. Benartzi, S. & Thaler, R. H. Heuristics and biases in retirement savings behavior. J. Econ. Perspect. 81–104 (2007). 4. Agarwal, S. & Cobbe, H. Simplifying Investment Choice. (Elston Consulting, 2014). at 5. Kahneman, D. & Riepe, M. W. Aspects of investor psychology. J. Portf. Manag. 24, 52–65 (1998). 6. Clare, A. The Guidance Gap: An investigation of the UK’s post-RDR savings and investment landscape. (Fidelity and Cass Business School, 2013). 7. Kahneman, D. Thinking, fast and slow. (Macmillan, 2011). 8. Mayer, J. D., Caruso, D. R. & Salovey, P. Emotional intelligence meets traditional standards for an intelligence. Intelligence 27, 267–298 (1999). 9. Joseph, D. L. & Newman, D. A. Emotional intelligence: an integrative meta-analysis and cascading model. J. Appl. Psyc