EIB Test April 2008 | Page 172

Strengths Weakness Price Quality Image and customer satisfaction Business location Rent the Runway The service process is simple Using different kinds of social media Offering free backup size Only for girls Only for online Depends on retail prices ($40~ $275) Designed dresses Fashionable items including accessories New brands and new trends Luxury clothes Friendly service Based in New York Focused on Online shop Men’s Wearhouse Men suits from prom to tuxedo Additional consultant service Offline store and Online store Only for men Difficult website interface Depends on retail prices ($59.99~) Offer suits from other brands to originally designed clothes Provide ‘Perfect fit’ service Delicate choice and advice Specialized in men clothes Started at Houston, Texas Nationwide offline shops Differentiation The Dresser’s unique selling point is the coordination counseling and advising service. Contrary to competitors, The Dresser offers customers the option of starting the service with counseling stage. When the customers enter our store, they get the basic question form about their condition such as the reason they need formal wear or their preference fashion style. After answering these questions, the customers meet The Dresser’s coordinator one by one. Our coordinators help the customers choose the clothes based on counseling like personal shoppers. The customers come to The Dresser to get good appearance for special day or specific purpose. They already make their minds up to pay more for good looking, so The Dresser’s personal coordinating service can be attractive for potential customers.