EIB Test April 2008 | Page 151

951 231 8081 www.shotel.com 1359 Parkview Ave Manhattan Beach, CA 90266 USA Guest Service Agent Greet guests at the front desk and ensure they are efficiently checked in or out Manage payments and interact with guests to ensure all of their needs are met while staying at the hotel Computer skills and good typing Kind and good manners / guest service skills Literate and fluent in English Cleaner Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas Be able to clean fast in accordance to hotel standards Hard-working Polite and well-mannered Healthy Securities Director of Sales Maintenance include aspects of both the Night Audit and Front Desk positions as well as overseeing the safety and security of the hotel and guests throughout the evening hours: conducting security walks throughout the hotel property and responding to guest requests and any noise complaints To be responsible for maximizing the occupancy and the average daily rate of the hotel Work closely with the hotel’s preferred accounts and group reservations maintaining the exterior of the building, parking lot, common areas, and all equipment conducting monthly safety inspections on safety and emergency procedures, and working with vendors $2,800 $2,200 $4,800 Must be able to problem solve and troubleshoot in order to resolve guest issues Respond appropriately to emergency situations Excellent communication skills Leadership Knowledge about the sales At least 2 years experience about sales $4,300 $3,000 Overall maintenance knowledge trouble shooting ability with skills in painting, HVAC, carpentry, equipment, and tool usage. 19