2 Customer Self-service and Feedback for Effective Business TABLE OF CONTENTS 1.0 Subject of Course Project …………………………………………………………………. 3 1.1 Business Problem Statement ………………………………………………………………. 3 1.2 Name of the company or organization ……………………………………………………… 4 1.3 Brief Description of the Proposed Solution …………………………………………………. 4 1.4 General Benefits it will provide the Organization …………………………………………… 4 1.5 Audience to whom the proposal is being presented ………………………………………… 5 CUSTOMER SELF- SERVICE AND FEEDBACK FOR EFFECTIVE BUSINESS 3 Part I: Project Proposal 1.0 Subject of Course Project The internet has been used by people in the past to do business, but there is a chance that the businesses owners do not utilize. There is a contribution that the businessmen do not see where they can use the internet to interact with consumers and know what exactly to produce. This project therefore, brings out the opportunity that has not been utilized on the internet to do business and which will help the services provided to consumers better. The project will involve customer having a chance for self-service and getting a chance to provide feedback on how they feel about the services offered. It will be an online system whereby consumers are able to shop without physical interaction with the sellers and provide feedback on the services they get. This