2 Customer Self-service and Feedback for Effective Business TABLE OF CONTENTS 1.0 Subject of Course Project …………………………………………………………………. 3 1.1 Business Problem Statement ………………………………………………………………. 3 1.2 Name of the company or organization ……………………………………………………… 4 1.3 Brief Description of the Proposed Solution …………………………………………………. 4 1.4 General Benefits it will provide the Organization …………………………………………… 4 1.5 Audience to whom the proposal is being presented ………………………………………… 5 CUSTOMER SELF- SERVICE AND FEEDBACK FOR EFFECTIVE BUSINESS 3 Part I : Project Proposal 1.0 Subject of Course Project The internet has been used by people in the past to do business , but there is a chance that the businesses owners do not utilize . There is a contribution that the businessmen do not see where they can use the internet to interact with consumers and know what exactly to produce . This project therefore , brings out the opportunity that has not been utilized on the internet to do business and which will help the services provided to consumers better . The project will involve customer having a chance for self-service and getting a chance to provide feedback on how they feel about the services offered . It will be an online system whereby consumers are able to shop without physical interaction with the sellers and provide feedback on the services they get . This