Education 2013 to 2014 Vol. 1 Fall 2013 | Page 16

16 Buyer PhD (includes agency and fair housing) : In this 3.75 hour class, agents will learn how to effectively take care of a purchaser by providing top notch service. “What do you want” is examined and explored as we delve into the minds of buyers. We examine how to service a buyer by proper questioning and diving deeper into what the consumers ‘needs’ are. We introduce the Agency Relationship in Real Estate Transaction forms and provide simple, clear explanations of what the form says in order to better educate the buyer and comply with state law. We learn the buzzwords and phrases to avoid in order to have every client feel