L E T T E R F R O M Y O U R A D MINIS T R AT I O N O FFI C E
I also have a few updates and reminders for you this month ! UPDATES & REMINDERS
• BILLING INFORMATION AND PAST STATEMENTS : If you would like to look over your past statements , make a payment to your account online , or update your card information for EZPay , you can always go to https :// www . goibsvision . com / WebRes / Club / clubateaglebrooke / LogIn . If you have any questions regarding your account or need help logging in , you can email billing @ eaglebrooke . com or email me directly !
• BILLING INQUIRIES , STATEMENT DISPUTES , MEDICAL LEAVE REQUESTS , & CANCELLATIONS : Please send any / all billing inquiries , statement disputes , medical leave requests , and cancellation of membership notices in writing to billing @ eaglebrooke . com
• FRONT GATE ACCESS : To obtain a new barcode , please visit https :// www . eaglebrooke . net / barcode-request / to complete the barcode registration form . You will be notified via email once your barcode is ready for pickup ! PLEASE NOTE : The clubhouse does not take drop-in requests .
• PAST DUE BALANCES : As you all know , statements are sent out on the first of each month . If a payment is not received by the end of that month , you will receive an automated email stating you are 30 + days past due on the following first . If payment is not received the following month , you will receive another automated email for 60 + days past due and so forth . If you receive one of these emails and would like more information , you can check your statements on the online billing portal , email billing @ eaglebrooke . com , or call me directly at 863-701-0101 ext . 5 .
If you have any questions , concerns , or feedback , feel free to reach out to me directly at madeline . gray @ eaglebrooke . com .
Maddie Gray
Eaglebrooke Newsletter 7