LETTER FROM YOUR ADMINISTRATION OFFICE
Hey Eaglebrooke , I have some updates and reminders for you this month . UPDATES & REMINDERS
• EZ PAY : If you have been utilizing our EZ Pay system , this update is for you ! The club has switched merchant accounts as of 6 / 21 . This means any card information that was on file previously is no longer in our system and prevents us from continuing to automatically charge your monthly balance . You should have received an email to update your card information electronically , but if you have not done so already you can stop by the offices to fill out a credit card authorization form or call me directly if you would like to continue using automatic billing . If you have any questions about this process or would like to update your information , please contact us via email ( billing @ eaglebrooke . com ), phone 863-701-0101 ext . 5 , or in person .
• BILLING INFORMATION AND PAST STATEMENTS : If you would like to look over your past statements or make a payment to your account online , you can always go to https :// www . goibsvision . com / WebRes / Club / clubateaglebrooke / LogIn . If you have any questions regarding your account or need help logging in , you can email billing @ eaglebrooke . com or email me directly !
• BILLING INQUIRIES , STATEMENT DISPUTES , MEDICAL LEAVE REQUESTS , & CANCELLATIONS : Please send any / all billing inquiries , statement disputes , medical leave requests , and cancellation of membership notices in writing to billing @ eaglebrooke . com
• FRONT GATE ACCESS : To obtain a new barcode , please visit https :// www . eaglebrooke . net / barcode-request / to complete the barcode registration form . You will be notified via email once your barcode is ready for pickup !
PLEASE NOTE : The clubhouse does not take drop-in requests .
If you have any questions , concerns , or feedback , feel free to reach out to me directly at madeline . gray @ eaglebrooke . com .
Maddie Gray
Administration Office
eaglebrooke newsletter 9