M A Y - 2 0 1 4
Q4 Let’s say that a customer goes into
debt with City West Water & ‘credit action’
is initiated. The Credit Management team
will continually attempt to contact the
customer, as per our Customer Charter.
Let’s say these attempts are unsuccessful.
Credit Management will then place an
“AHV flag” on the customer’s account
(“AHV” standing for “After Hours Visit”).
This visit will then be carried out by either
a Credit Officer or a Probe Collections
agent. If you see an AHV flag on a
customer’s account, then please
Answ ered: 63 Skipped: 1
transfer this
caller direc...
transfer this
caller to th...
transfer this
caller to an...
place an
extension on...
0%
10%
20%
30%
40%
Answ er Choices
50%
60%
70%
80%
90% 100%
Responses
transfer this c aller direc tly to Neil Fisher
1.59%
1
transfer this c aller to the CREL team
0.00%
0
transfer this c aller to an available Credit Offic er
98.41%
62
plac e an extension on the c ustomer’s ac c ount
0.00%
0
Total
63
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