Drive Retail - Programs Directions for Use | Page 5

Retention Program how our retention program works :

EDGE SOFTWARE USER Directions to Manually Place a Birthday or Anniversary Order
NON-EDGE SOFTWARE USER Directions to Automatically Send Birthday or Anniversary Orders
Open Edge Print Marketing Section
01 STEP
• From your Edge Software , click Customer > Print Marketing > Order Now
• Click " Filter by Group " and check box for postcard group
• Click " Postcard Design " drop-down arrow and highlight desired mailer
01 STEP
Go to DriveRetail . com Website
• Click " Products " tab at top navigation bar , then select Anniversary or Birthday category
• From the Product Page of the mailer you selected , click " UPLOAD OWN LIST " to be redirected to Online Post Office
02 STEP
Enter Promo Offer and Disclaimer
• Enter your " Promotional Offer " and " Disclaimer " as you want it to read on your direct mailer
• Select " Postage Class "
• Click " Customer Criteria " to identify those customers that will receive a direct mailer
02 STEP
Enter Online PO and Prepare List
• Enter your Program Key
• Enter Direct Mailer Contact Details and select Postage Class
• Click " Download Recipient List Template " and prepare you list exactly as instructed
• Click " I Agree "
03 STEP
Set Date Range for Occasion Select " Upload your own list "
• Our program automatically selects the proper " Results " criteria for each mailer selected
• Click the " Dates " tab at the top and make sure " Birthday " or " Anniversary " is selected underneath " Occasion "
03 STEP
• Click " Browse " button and upload your properly formatted Birthday or Anniversary list
• Data fields will automatically map . Please note it is OK that some fields won ' t be " Matched "
• Click " Save ", then " Next " button
Select Additional Customer Criteria
04 STEP
• Then , select the range of your customers ’ Birthdays or Anniversaries that will be sent a direct mailer
• Select additional criteria like “ Amt Spent ” to further segment your customers
04 STEP
Data Quality Options and Review
• Important : On the Data Quality Options page , be sure the " Remove Duplicates " and " By Address " are both checked
• Click " Next " to review the options you selected
• Review your options , click " Next "
05 STEP
Review Store Info and Generate List
• Click OK twice to verify that your store info that will be populated onto your mailers is accurate
• A list will generate that fits the criteria set . The total number of pieces appears at top
• Gender guesses are tinted green
05 STEP
Payment Page
• Please note you are responsible for the charges associated with the weekly mailings from your Birthday or Anniversary list
• You are purchasing your Data Quality Service only . Additional Printing + Mailing charges apply
Payment Page
06 STEP
Click " Check All " Button at Top Right
• “ De-select ” those customers on your list that you don ’ t want to send a direct mailer to
• The final # of mailers and the total $ of your order will display and an Order Confirmation email will be sent summarizing your order
06 STEP
• Please note the Birthday or Anniversary dates from your list for the next scheduled mailing
• Any records with a date prior to this will be scheduled for delivery next year instead and you will be responsible for pmt .
Invoice and Charges
Invoice and Charges
07 STEP
• Your order will be electronically sent to our digital printer . We will process , print , and mail your order per our production schedule .
• You will receive an Order Invoice and your credit card on file will be charged
Denotes Important Step
07 STEP
• An Order Confirmation email will be sent weekly summarizing the # of pcs . mailed and the total dollar amount .
• You will receive a weekly Order Invoice and your credit card on file will be charged for this amount
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