Doctor's Orders dddddd | Page 9

2.2 BASIC ELEMENTS VERBAL OVERVIEW SPECIALIST TREATMENT TO SET YOU ON THE PATH TO RECOVERY OUR STAFF IS TRAINED ACCORDING TO UNICEF GUIDELINES AND OUR CLINIC HAS AN EXCELLENT ‘BABY FRIENDLY’ RATING. MEDICLINIC BRAND GUIDELINES | BASIC ELEMENTS VERBAL IDENTITY To complement and reinforce the unique visual identity of Mediclinic we have a unique verbal identity. The key points that define this verbal identity are: • Our name, Mediclinic, should always be written as one word in sentence case (with a capital M). The exception to this is our logo and whenever the name appears in a heading in which case it appears as all caps. A hyphen should not be used between the two parts of the name: Medi and clinic. • We have a distinctive headline style which allows us to deliver specific and clinical information in a reassuring way. • Our communications feature Proof Points. These impressive statistics and facts provide further evidence to our audiences of Mediclinic’s achievements in the pursuit of ‘The Science of Care’. Guidance on the Mediclinic tone of voice appears in section 8 of these guidelines. CONTENTS