g l o s s a r y
Baby Boomer – A person born between 1946 and 1964 currently aged 50 to 69.
Bricks and mortar- Businesses and retailers that have a physical store presence other
than online.
Click and Collect - A shopping facility whereby a customer can buy or order goods
from a store’s website and collect them from a local branch.
Consumer – A person who purchases goods and services.
Deloitte – Consultancy firm.
Delivery drone – An aerial vehicle used to transport packages, food or other goods.
E-commerce -
Commercial transactions conducted electronically on the Internet.
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