FROM THE REGISTRAR'S DESK
Giving Thanks
I
want to start this message by first giving
thanks to the 275 family medicine phy-
sicians who have volunteered their time
to trial our new full suite of Quality Im-
provement tools. We set a goal of recruiting
250 family doctors and exceeded that goal. I
am truly grateful for the time and feedback
you are giving us so that we can build an ex-
ceptional Quality Improvement program here
at the College.
I also want to express my gratitude to those
here at the College at the staff and commit-
tee level who have been working diligently to
improve our complaints process. We are con-
tinuing to see impressive results. The time to
complete a complaint has decreased by 37%
over a one-year period and we have increased
the number of complaints through early
resolution (ADR) by 169% over the same
one-year period. We have also reduced the
time to release a discipline decision by 51%.
We are committed to continuing to improve
our processes and will keep you updated on
our progress.
And to the hundreds of physicians and
stakeholders across the province that contrib-
uted to our newly approved Continuity of
Care policies, thank you! These policies are
an important component of patient-centred
care and patient safety and the collaboration
involved in developing these policies has been
Nancy Whitmore, MD
College Registrar/CEO
extensive. I’m grateful to those who worked
with us to serve the patients of Ontario. You
can read more about these new policies on the
CPSO website and in this issue.
The process of redesigning our policies is
complete! We have now redesigned all policies
not under active review, resulting in a 40%
reduction in word count without losing or al-
tering any expectations but ultimately making
it easier for you to find the information you
need. This has been a large undertaking by
our policy team and committee members…so
thank you!
In the next issue of Dialogue, you’ll notice
a fresh, modern new look! This reflects the
College’s new strategic plan and priorities
and our commitment to modernize regula-
tion in Ontario. We will also be launching a
new electronic version of Dialogue magazine
in January in addition to the print version.
The online magazine will allow you to view
articles from your computer or mobile device
and search various articles with ease.
Finally, I want to thank you – the physi-
cians of Ontario – for your ongoing commit-
ment to the work you do providing excellent,
quality care.
ISSUE 3, 2019 DIALOGUE
7