Dialogue Volume 15, Issue 2 2019 - Page 7

FROM THE REGISTRAR'S DESK An Exciting Year T he anniversary of my first year as Registrar and CEO of the College took place in June. It has been an exciting and action-packed year and I’m looking forward to an equally excit- ing year two. Over the past several months, we have been busy charting the course for the next five years through the development of our new Strategic Plan. The plan was informed with feedback from a variety of stakehold- ers, including you – and we are grateful for your contributions. Our new Vision, Trusted Doctors Providing Great Care and Mission, Serving the People of Ontario through Effective Regulation of Medical Doctors reflects the goals of the College as a result of the feedback we heard from the many people with whom we engaged. You can read more detail about our plan in this issue or on our website. As part of our focus on Right-Touch Regu- lation, we have successfully redesigned our first batch of policies which were approved by Council. The 11 redesigned policies have been reduced in length by an average of 40 per cent. The newly formatted policies are clearer and more concise without losing or altering any expectations. Our hope is that these policies will make it easier for you to find the information you need. Nancy Whitmore, MD College Registrar/CEO We continue to see improvements in our complaints and resolution work. We have increased the number of complaints managed through early resolution by 150 per cent and our timeline to resolve a complaint through the full investigative process has been reduced by more than 100 days – or by 32 per cent. This continues to be a major focus for us and I am confident we will see ongoing improve- ment in this area. Our Quality Improvement work is moving along and more than 700 physicians have vol- unteered their time to pilot the individual tools and provided us with invaluable feedback. Starting in September, we are implementing a large-scale four-month pilot with approxi- mately 250 family physicians who will navigate and test the new quality improvement tool- kit. Our goal is that the modernized quality improvement focus will help physicians create the conditions most favorable to ensuring their success at all stages of their career. This latest issue of Dialogue includes infor- mation that reflects the trends in health care and other information that I hope you’ll find useful. Have a great summer! ISSUE 2, 2019 DIALOGUE 7