Later on in my life, it happened to me to be lucky enough to have jobs where
the main skillset for which I was employed were the ones taught by my mother
and then applied in the grocery. Whether I worked in sales, training, coaching or
consultancy I was there to serve my clients, my colleagues and the purpose of
my job.
And that’s the way you reach the point where you start loving your job.
I loved to serve.
And I still do after almost 25 years from that point of my life. That was my first
school, my first class, my first lesson.
We have jobs, not lives; deadlines, not hours of work; credit cards, not money;
tasks, not assumed decisions; ambitious desires to do everything in the world,
and we can do anything but we can’t do everything.
Because of this busy world we show less and less presence to our clients, but
that’s the key. Stop for a bit, pay attention, show that you care and they will
came back... with their friends!
“
For me, serving is the best value
that I can bring in my life.
I live to serve my family, my friends, my community, my colleagues, my
customers and myself.
I am convinced that everyone’s mission is to
serve.
Organizations mission is to serve clients, suppliers, employees, community,
shareholders, and so on. Leader’s mission is to serve their people. If all the
leaders understand that their mission is to serve people, not to control people,
they will became real leaders.
I work with leaders and companies to improve their services. Sometimes is not
easy because people create rules for working in organizations and for serving
clients and they call these rules “procedures.” There are a lot of situations when
a procedure is created to protect the company, not the client. I am convinced
that if I replace all the procedures for customer service with basic rules of
etiquette and manners, the entire organization will change and become service
oriented.
Elena Calin is Romanian and
has a degree in Macroeconomics
and a Master in Consultancy.
She has 15 years of experience in
training, 18 years of experience in
management and leadership, 8
years of experience in coaching
and team coaching, and 11 years
experience in entrepreneurship.
As founder of Customer Focus,
she is dedicated to enthusiastic
and dynamic learning experience,
where she eagerly looks to learn
from partners, clients and
training participants..
She is also a coach and a
professional certified expert in
organizational cultural change –
Human Synergistics ®
Method; as well as a
professional certified consultant
for LIFO ® Life Orientations
Allan Ketcher & Stuart Atkins
Method.
She was recipient of the AIESEC
Alumni Romania Hall of Fame
in 2006 and has participated as
a guest journalist for Manager
Express Magazine.
Common sense, being polite, smiling, keeping your promises, saying thank you
and please, are the most basic skills that we need to serve people and to be
happy making them happy.
“If you serve another person, you share a
moment of life. Honor it.”
organiza
tional development
In today’s economy and world, everything got a
bit too material, too tight.
CONNECT WITH ELENA
www.facebook.com/elena.calin.161
Ron Kaufman
International Consultant, Speaker and Author
Dey Dos Magazine | 23