2 . Question : ( TCO D ) The Six-Sigma problem solving approach contains the phases of :
3 . Question : ( TCO C ) Terms such as “ kanban ”, “ single minute exchange of dies ”, and “ visual controls ” are most closely associated with :
4 . Question : ( TCO C ) Poka-yoke focuses on two aspects :
5 . Question : ( TCO B ) _____ measures are generally tracked by senior leadership to gauge overall organizational performance .
6 . Question : ( TCO I ) The cost of purchasing copies of a textbook on quality for employees as part of their training program in process improvement methods is considered :
7 . Question : ( TCO A ) Which of the following is NOT a characteristic of a Six Sigma project ?
8 . Question : ( TCO B ) A set of financial , market , operational , and employee performance measures for management review and use is an example of :
9 . Question : ( TCO D ) The Baldrige Award criteria , as a tool for self-assessment :
10 . Question : ( TCO H ) Focusing on how to maintain improvements occurs in which DMAIC phase ?
Essay Type
1 . Question : ( TCO B ) Explain why it is difficult to obtain a single , universal definition of quality . Be specific in your response .
2 . Question : ( TCO I ) What criterion is used to classify a failure cost as “ internal ” versus “ external ”? Give three examples of an internal failure cost and three examples of an external failure cost .
3 . Question : ( TCO G ) Discuss the three major reasons why companies adopt total quality . Also , discuss the initial key steps are involved in the adoption process .
4 . Question : ( TCO F ) Explain in detail why change is necessary in organizations . Describe the effects that change can have on quality management with respect to employee commitment and quality levels .
5 . Question : ( TCO H ) Describe the six basic steps required to build the House of Quality . Describe , in general , where in the House are customer and technical requirements located . Also explain why it is important that each area of the House is “ linked ” with the others .