7 . Question : ( TCO A ) Lean approaches focus on :
8 . Question : ( TCO B ) Robert Kaplan and David Norton developed a balanced scorecard which had four perspectives . Which one of the following is NOT one of them ?
9 . Question : ( TCO D ) ISO 9000 requires that all the elements required for a quality system , such as control processes , measuring and test equipment , and other resources needed to achieve the required quality of conformance , be documented in a _____, which serves as a permanent reference for implementing and maintaining the system .
10 . Question : ( TCO H ) Determining the most likely causes of defects occurs during which DMAIC phase ?
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1 . Question : ( TCO B ) Explain why it is difficult to obtain a single , universal definition of quality . Be specific in your response .
2 . Question : ( TCO I ) Identify three aspects of managing and using performance data so that it is useful to the organization . Provide an example of each aspect . Be specific in your response .
3 . Question : ( TCO G ) Discuss how the corporate culture is displayed and its role on quality management behavior . Please provide multiple examples .
4 . Question : ( TCO F ) What could be the reason ( s ) for failed quality management strategies ?
5 . Question : ( TCO H ) Explain the process of design failure mode and effects analysis and describe how it could be applied to the cashier checkout stand at a supermarket . Make sure you provide at least three examples .
6 . Question : ( TCO C ) Some have argued the Six Sigma programs are merely repackaged versions of older quality improvement programs that originally accompanied TQM initiatives in the 1980s . Present arguments both support and refute this view . Make sure you link your discussion with examples of the older quality improvement programs ( i . e . Deming , Juran , and so forth ).
1 . Question : ( TCO E ) Suggested reasons why many customer satisfaction efforts fail include all of the following EXCEPT :