have to pay
any fees to
see your files.
It’s seamlessly
integrated
with Dentrix,
so it doesn’t
interrupt
your office
workflow to
share files.
“We believe
it should be
just as simple
to send as to
receive documents,” says Sam Lersten, EVP of sales and marketing
at eDossea. “It only takes 15 minutes to get up to speed. Our
members can share with anyone, no matter what dental software
they use. And, your recipients don’t have to join eDossea.”
Figure 4 The read receipt includes details about
the record.
and said the process was too cumbersome. Dentist
B got tired of fielding complaints and spending time
troubleshooting how to open the files he’d sent. Another
dental office recommended eDossea, saying how easy it
was to use. Shortly thereafter, Dentist B decided to become
an eDossea member.
• The office manager for Dentist C, a Dentrix dentist,
attended a HIPAA training meeting and came back
wanting to get an encryption service for their office. After
researching several options, she found eDossea. Because
eDossea was integrated with Dentrix G6 and the others
weren’t, Dentist C signed up for eDossea. Their office was
thrilled with the user friendly and seamless integration with
Dentrix G6.
Since the product was launched in 2012, more than 800,000
files have been shared via eDossea. Members pay a low monthly
fee, and there’s no limit on the number of files you can send.
Individual file size is limited to 25 MB.
Other Benefits
There’s no software to download, no hardware to buy, and
no training required—for senders or recipients. In addition to
easy file sharing, eDossea provides higher image quality than
encrypted email systems (Figure 5).
Your images arrive undistorted by the standard compression/
decompression used by email. They are preserved in their
original formats, so images appear clean and sharp. This reduces
the number of X-ray retakes and resend requests.
In addition to X-rays, you can send referral forms, patient notes,
and more. Sharing documents electronically is more effic ient
than printing, cheaper than postage, and faster than mailing. It
also cuts down paper use. And, you know exactly when your
files are received and opened, as well as who opened them.
Using eDossea also gives you a secondary storage area for your
client records. You can access your client information anytime,
anywhere. This provides added peace of mind in case of a
computer failure, natural disaster, or power outage in your office.
“If non-member recipients have a problem with eDossea, we
support them and walk them through the process,” Lersten says.
Why Choose eDossea?
Consider the following experiences of three general dentists
who now use eDossea:
Figure 5 Image files appear clear and sharp when recipients open them.
Ease of use is the common theme of these experiences. Unlike
eDossea, most encrypted email programs require both senders
and recipients to take several steps before they can send or
access protected files. These steps usually involve exiting your
practice management system and opening another program,
then sharing encryption/decryption keys, and other timeconsuming processes.
With eDossea, you simply click a button in your Dentrix toolbar
and you’re on your way.
The businesses featured in this column are not owned or controlled by Dentrix or
Henry Schein and have provided the description of their company, products, and
services themselves. Dentrix and Henry Schein make no independent assessment
of the above information, and consumers should contact these providers directly if
seeking additional information about their products or services.
• Dentist A received multiple files from a dental office
that used eDossea. It was easier to access these files
compared to the encrypted email options they used. When
Dentist A needed to safely share patient files with others
electronically, she joined eDossea due to the ease she’d
experienced as a recipient.
• Dentist B used a secure email service but kept getting
complaints from the offices that received his files. The
receiving offices were having difficulty opening the files
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