Passkey Technology ’ s focus on client retention , continuous improvement , and robust cybersecurity builds lasting relationships that drive growth
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Passkey Puts Customers First And Double-Digit Growth Follows
Passkey Technology ’ s focus on client retention , continuous improvement , and robust cybersecurity builds lasting relationships that drive growth
Bret Erickson , President , Passkey Technology
Passkey Technology , under the leadership of Bret Erickson , has achieved significant growth through a strong emphasis on customer relationships , continuous improvement , and an adaptive approach to cybersecurity . Founded in 1991 and acquired by Erickson in 2007 , Passkey is based in Golden Valley , Minnesota , serving clients across the region with a client-first mindset . The company ’ s consistent yearover-year growth of 12.5 % is driven by exceptional client retention and service quality .
Key Business Indicators
When asked about the top three business indicators Passkey uses to measure success , Erickson highlighted the following :
1 . Client Retention : Erickson rejects the industry ’ s acceptance of churn rates , viewing retention as a sign of sustained success . “ Churn rate should not be tolerated ,” he says . “ If you ’ re focused on customer satisfaction , you don ’ t have to worry about churn .”
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