Dec/Jan | Page 31

Customer C.A.R.E. by Dr Trilogy If you don’t know, it is PLOC – Planning, Leading, Organising, and Controlling. And focus on two of the marketing P’s – People and Profits, and voila, you’ve got a great business. Simple, isn’t it? So, on behalf of all the publishers out there, and all those distance learning students out there who cannot send in their assignments, and all those businesses who cannot send important registered letters, and for all who have been so seriously inconvenienced, and the whole country that has lost incalculable productivity, and, and, and, I award the Post Office the Grand Prix Raspberry D’or of Customer C.A.R.E. Calamities. | sponsored by Federal-Mogul Now, e ٕ