DCS Telecom Today's Smart Communication - VOIP Phones | Page 10

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Ask them what type of support they are going to offer. When you opt for
a cloud service provider, they promise to offer around the clock customer
support. You need to ensure that they are offering enough support to
help you handle your current and future business needs. You should also
be willing to conduct some research to know what others are saying
about a particular hosted PBX service provider. They are not all the same,
so reading a few reviews may help you shortlist a few good names in the
industry.
Know about any on-site equipment you need to get started. Many
businesses make this mistake of not checking with the service provider
about the equipment they have to install before they start using the PBX
service. If you make this mistake, be ready to have a last-minute surprise
when some providers make you install session border controllers,
specialized servers, and other pricey gears that they may have not talked
about on the call. Therefore, it is important to be as specific as possible
about your initial conversations. You should ensure that you do not need
any specific equipment other than the basics, such as good firewall,
switches, and desk phones to handle business communication needs.