DCS Telecom PBX Telephone System - Phone system is supposed to | Page 9

…Ways to Utilize Small PBX Phone
System More Effectively
 Provide your team with better training opportunities. PBX phone systems have
many features and one such feature is to join your agent without the knowledge of
your caller. Not all businesses can afford to arrange conferences and seminars to
keep their team updated. A small PBX phone system can save you from all this and
lets you joint your agent while they are assisting your customers. You can guide
them in the right direction by pinpointing any mistake they are making. You can
also listen to recorded calls later to get an idea about how your agents are
responding to different calls. This information would make it easier to help coach
your agent.
 Use voicemail and email to make your PBX system more efficient. Your phone
system would allow you to use your email and voicemail at the same time. This
would help save a lot of time and energy.