DCS Telecom More About IP Phone Systems, Hosted PBX Systems, a | Page 6

Why More and More Businesses
are Turning to VoIP Phone
Systems
■ A large majority of companies choose VoIP phone systems because of the
auto attendant feature. As implied by the name, the feature serves as your
virtual receptionist. The feature allows your callers to interact with a preset
menu to select a suitable extension. By giving your callers the control over the
menu, you can significantly reduce the time it takes to transfer calls from
person to person. The availability of an electronic receptionist will also make
your business look and feel more impressive and professional.
■ No matter how proactive you are in taking and answering calls, there will be
situations when you would not want to be disturbed by inbound calls. If that is
the case, VoIP phone systems can help. Many businesses use this feature
quite often because it allows them to temporary stop receiving calls to their
phone. You can use this feature during conferences, meetings, and formal
lunches. If you think that the feature will make you lose your customers, it is
not true because you can divert them to your voicemail or have a
representative attend those calls.