DCS Telecom More About IP Phone Systems, Hosted PBX Systems, a | Page 5

Why More and More Businesses
are Turning to VoIP Phone
Systems
■ Many companies, small and large, opt for VoIP phone systems because they
do not want to miss any call that their customers make. It has become
possible because of a feature called "Find Me/Follow Me". Just like you can
read your emails on your computer, laptop, and even mobile devices, you can
receive your calls on the go. You can also select different numbers to have a
call directed to them. You can even prioritize certain calls and receive them
on certain numbers. Depending on the nature of your business, this feature
alone can help you manage your business operations more efficiently. It is
especially true for businesses that are heavily sales-oriented.
■ Many businesses opt for VoIP systems because they want to take advantage
of coaching tools. It means that you can listen to how your customer
representatives are dealing with your customers. You do not have to wait for
them to hang up the phone; instead, you can guide them while they are on
the call. You can do it using two interesting features – barge and whisper. By
using barge, you can listen to the conversation between your agent and your
caller. If you think they are not handling everything as professional as they
should, you can utilize the whisper feature to provide tips, advice, and
information to your employees.