DCS Telecom All About Business Phone Systems | Page 4

What You Should Do When Looking
for a Small Business Phone System
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Most of the phone systems these days that are ideal for small businesses
use internet protocol or IP networks. This is the same network that you can
use if you are also setting up employee emails or want to make sure that
you have an email that customers can use to get in touch with you
quickly. There are lots of IP systems on the market for you to choose from,
so you’ll need to go with the one that offers the most efficient systems for
the way you run your business.
It’s also important to get a clear understanding of the people who will be
using your small business phone system on a regular basis. If your
company needs access to video or mobile communications, choose a
phone service provider that is known for these amenities. If you notice
that many of your customers contact you after business hours due to their
busy schedules, but you want to make sure that you answer their
questions as soon as possible, you’ll need a virtual assistant or phone
number that will give customers options for accessing the resources
you’ve provided when it comes to customer service solutions.
Don’t forget that mobile softphones are also an important part of small
business phone systems. This feature definitely helps when you want to
stay within your company budget, since softphones allow you to take
and make calls using your computer. Since you don’t have to purchase
actual phone devices for your office, this will save you a considerable
amount of money as well.