PERFORMANCE MEASURES
Records Requests Processed
97 % Within 20 Business Days 97 %
Reports of Residential Building Records ( 3R reports ) Produced Within Seven Business Days
Target 90 % Target 90 %
Non-Hazardous Housing Complaints
96 % Responded to Within Three Business Days
Life Hazards or Lack of Heat Complaints
89 % Responded to Within One Business Day
Target 90 %
Non-Hazardous BID , PID , EID Complaints
94 % Responded to Within Three Business Days 85 %
Target 100 %
Site Permit Applications Reviewed With a Construction Valuation of Greater Than $ 4,000,000 Reviewed Within 42 Calendar Days **
Target 80 % Target 85 %
Submitted Projects Audited for Quality
95 % Assurance by Supervisors 92 %**
Site Permit Applications Reviewed With a Construction Valuation of Less Than $ 3,999,999 Reviewed Within 30 Calendar Days **
100 %*
Target 90 %
Pre-application Meetings Conducted Within 14 Calendar Days *
Target 85 %
Due to short-staffing levels during the 1st and 2nd quarters , increasing workload , training of new hires , etc ., Plan Review Services was unable to meet this goal . The average from July – December 2017 was 58 %; great improvement was made during the 3rd and 4th quarters , with an average of 90 %. The Department anticipates to meet this goal as specified during Fiscal Year 2018-2019 .**
93 %
Number of property owners under the Mandatory Soft Story Seismic Retrofit Program that have complied with requirements
Target 90 % Target 100 %
Due to short-staffing levels , increasing workload , new hires , etc ., Plan Review Services was unable to hold the Pre-Application Meetings within the specified timeline . In addition , since this function requires coordination with other City agencies , Plan Review is in the process of revising the current measure to address our current business needs . The proposed revised measure will go in effect during Fiscal Year 2018-2019 .*
The Department is following up with customers who did not complete the registration process by June 30 , 2018 . Compliance notices are being sent and meetings are held as needed to ensure full registration is complied with as specified by this goal . This is a customer driven measure .
32 Department of Building Inspection | Fiscal Year 2018 - 19 Annual Report