COMPLAINTS
Received over 10,000 total building , electrical , plumbing and housing complaints , with 96 % processed within three business days .
Division FY 2018-19
Responded to Within 3-business days
% Responded to Within 3-business days
Building |
5,018 |
4,867 |
97 % |
Electrical |
402 |
402 |
100 % |
Plumbing |
630 |
588 |
93 % |
Housing |
4,073 |
3,834 |
94 % |
FY Total 10,123 9,691 96 %
RESPOND TO 80 % OF ALL COMPLAINTS WITHIN THREE ( 3 ) BUSINESS DAYS
Non-hazard |
Responded to within 3-business days |
% Responded to within 3-business days |
Over 3-business days |
Percentage over 3-business days |
FY Total 4,073 3,834 94 % 239 6 %
TOTAL HOUSING COMPLAINTS RECEIVED
Non-hazard
Total life hazard / heat complaints
Total Previous Fy 2019-18
FY Total 4,073 490 4,143
HOUSING HAZARD COMPLAINTS
Received 490 total life hazard and heat hazard complaints , with 90 % responded to within one business day .
Type of Housing Complaint |
FY 2018 - 19 |
Responded to Within 1-business day |
Percentage Responded to Within 1-business day |
Life Hazard 195 168 86 % Heat Hazard 295 271 92 %
FY Total 490 439 90 %
30 Department of Building Inspection | Fiscal Year 2018 - 19 Annual Report