useful tool , a collaboration program should include such features as real-time video , telephonequality audio and presence detection systems to allow better interaction between the main office and teleworkers . With a collaboration program , the following can be accomplished :
• Teleworkers can better replicate an in-person meeting and easily contribute to the discussion when joining meetings at the main office via the Internet .
• Managers can see and hear teleworking employees during online meetings to avoid a fear of loss in productivity .
• Management and teleworkers can see who is available online for a meeting or quick discussion via instant messaging with the presence detection and status indicators . This will help alleviate the ‘ out of sight , out of mind ’ concern with managing a remote workforce , as the manager will quickly be able to determine which of their workers are online , offline , in meetings , away from their computer , or do not wish to be disturbed .
Additionally , a collaboration tool should have more in-depth interactive components of its system to help the teleworker further engage in activities occurring at the main office . Such components include instant messaging , joint editing , whiteboarding , live view , chat and secure file sharing / storing . By harnessing these features , the following can occur :
• Confidential documents are stored in the application ’ s secure file cabinets for sharing , rather than the teleworker ’ s computer
• Teleworkers can instantaneously communicate with the main office
• Multiple employees are able to view , discuss and edit documents simultaneously
• Employees are able to take notes during meetings for all participants to view
Using a combination of communication methods , such as online meetings , e-mail , fax and phone , will provide a comprehensive telework program .
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