SOLUTION:
Hartford HealthCare employed HealthStream’s
Initiative Management to successfully train employees
and implement the new EMR roll out across the
organization. Working with HealthStream’s Professional
Services Implementation team, HHC was able to
consolidate all learning management into one platform.
This included transferring transcripts from legacy
systems and consolidating courses from the multiple
independently-used HealthStream platforms, as well as
other learning management systems.
Benefitting from the new reporting capabilities, HHC
was able to more easily implement their system-wide
annual required learning and performance program.
Another contributor to HHC’s success was the
expertise and labor of HealthStream’s Virtual Admin
service, which helped the organization expand its
learning management ability and capacity when
employee bandwidth was limited.
RESULTS:
The transition involved a one week system-blackout
and was completed within a 6-month timeline. The
Initiative Management powered nearly instantaneous
tracking of the 30,000 course assignments that were
issued during multiple recent Epic Go-Lives. Since the
implementation, monthly course completions have gone
from an average of approximately 3,000 per month to
over 45,000 per month. Additionally, in a single month,
there were over 100,000 course completions.
Using a unified HealthStream platform, HHC is able to
provide education to most employees and contractors
via a single assignment. The ability to report completion
rates, as well as identify areas needing increased
attention has also improved. The time savings for
reporting is also significant—by giving managers access
to their own data, the time required to run reports has
been reduced from two hours to zero. The HHC
HealthStream team also created a training video through
HealthStream video that was used to assist managers in
setting up their own KnowledgeQ reports.
“The Dashboard gives you data at your fingertips, rather than trying to
figure out how to run reports, and makes it easy.”
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