IMPACT:
Initiative Management enabled Hartford HealthCare (HHC) to consolidate their learning management into one LMS,
and launch Epic throughout the health system. By consolidating learning management into HealthStream Learning,
Hartford HealthCare achieved the following benefits:
• Initiative Management allowed for nearly
instantaneous tracking of the 30,000 course
assignments that were issued during multiple
recent Epic Go-Lives.
• Annual Required Learning was launched to over
18,000 employees using HCCS Rapid Regulatory
courses; tracking completion rates occured via
HealthStream’s KnowledgeQ.
• A team was created to focus on the initiative
that included five eLearning Specialists and two
part-time IT personnel. This team was
responsible for ensuring consistency and creating
standard processes across HHC’s system.
• Consistency of training assignments and a
reduction in the total number of courses by using
a system-wide learning management approach.
• Monthly course completions have gone from
approximately 3,000 per month to over 45,000
per month due to a consolidated learning
platform.
CHALLENGE:
Hartford HealthCare has approximately 18,000 employees
and 6,000 contracted staff located in roughly 225 locations
throughout Connecticut. These facilities include acute and
non-acute locations for medical care, primary care, assisted
living, rehabilitation services, healthcare at home, and
skilled nursing facilities.
As HHC grew through acquisition of facilities and providers,
providing consistent training and reporting on its progress
was becoming increasingly difficult. This challenge was
mainly due to disparate learning management systems,
ranging from paper to computer-based spreadsheets and
online systems across the various facilities, with no unified
tool to manage and verify training completions. The 8
different electronic learning management systems included
3 seperate HealthStream instances as well as systems from
5 other vendors. Also, when HHC decided to conduct
organization-wide training, custom materials needed to be
developed for each of the platforms.
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This presented a big dilemma, as reporting on the results
of any single training was a complex process. It involved
using several reporting systems and required multiple
exports and tracking on numerous spreadsheets just to
show training completion rates. Additionally, there were
numerous employees across the system with “learning
management” functions as a small percentage of their job.
This resulted in a wide variety of policies, procedures,
quality, and performance differences across the learning
management functions. But, what pushed the need for
change to the forefront even more so was that HHC
began rolling out a new EMR System, Epic, which required
significant training for the entire workforce before anyone
could be given access to the new system.
HealthStream.com/contact • 800.521.0574 •