FLINN SCIENTIFIC
ANYWHEREWORKS
WORKING SOLUTIONS
FLINN SCIENTIFIC
FROM THE TRENCHES
At Flinn Scientific, Customer Service Week isn’ t just a date on the calendar— it’ s a full-blown celebration! Every October, right after our whirlwind back-to-school season, we pull out all the stops to make our agents feel seen, appreciated, and celebrated.
The week kicks off with department-wide decorations( think life-sized skeletons dressed in hilarious science-themed t-shirts) and daily surprises for our agents. Each day comes with a tasty twist: Muffin Monday, Bagel Tuesday, Waffle Wednesday, a catered Thursday feast, and the sweetest finale— Root Beer Floats on Friday.
Waffle Wednesday is the crown jewel: picture 150 toaster waffles, a crockpot of sizzling sausages, crispy bacon, fresh fruit, every topping imaginable, plus a full cereal bar. The whole office is invited to drop by, grab a plate, and— best of all— shower our customer service team with thanks. The result? Smiles, laughter, and a wave of goodwill that spreads through every department.
It’ s the perfect way to say,“ We couldn’ t do it without you,” and our agents absolutely love it.
RUTH DREW
DIRECTOR, CUSTOMER EXPERIENCE
ANYWHEREWORKS
For us, Customer Service Week is less about a single moment of celebration and more about recognizing the ongoing work that makes our service exceptional every day. What has had the most lasting impact is not an event or activity, but the way we build a foundation for service excellence year-round.
We hire the very best people, and we invest heavily in their training and development. Learning is a core value in our organization, and we provide time, resources, and coaching so our teams can continually sharpen their skills. We also make a point of truly partnering with our clients, listening closely to their needs, and tailoring our support to help them succeed. This level of connection ensures our service is not just fast and accurate, but deeply human.
We experiment with new tools and technology, but never as a replacement for people. Instead, we use them to remove friction, add clarity, and free our service professionals to do what they do best: connect with clients in moments that matter.
That combination of great people, ongoing investment in learning, and a client-first mindset is what keeps our customer service at the highest standard. And that is something worth celebrating, not only during Customer Service Week, but all year long. Of course, public appreciation, parties, shoutouts, and surprise gifts go a long way to show that we notice and care- and we indulge in all of these and more when it comes to celebrating excellent customer service!
WORKING SOLUTIONS
At Working Solutions, for Customer Service Week we enjoy celebrating our PROs( our customer service agents). This is something we do throughout the year. However, during Customer Service Week, we level up, with a little extra flair, some great events, and a heavy sprinkle of prizes. With almost 50 % of active contractors participating during CS week, we embrace that opportunity to showcase what our dedicated PRO Community offers throughout the year.
Our approach begins with our own theme and activities, fashioned mostly from PRO feedback after asking them how they want to celebrate. Providing this feedback loop, and the PROs seeing their voices are heard as the week’ s events come to fruition, strengthens our emphasis on the importance of“ connection through community.” Our year-round community activations and resources nurture our agents, professionally and personally. That level of support and recognition provides continuous value to their business, and ours, while driving engagement all year.
CHRISTI KEATING
DIRECTOR OF COMMUNITY ENGAGEMENT
NATALIE RUIZ
CEO
OCTOBER 2025 9