BIBEN SALES CORPORATION
FROM THE TRENCHES
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Who better to share real-world examples of effective, impactful customer service celebrations than those“ in the trenches” managing our everyday environments. Read about their Customer Service Week celebrations and the lasting impacts they feel those celebrations made with their staff.
It is such fun to read of others’ creativity to show their appreciation for offering great interactions with their customers, call after call and email after email, day after day. After all, what job is more important than those who are on the frontlines talking with our customers, having the greatest impact on our brand?
BIBEN SALES CORPORATION
We have a service procedure document that was sent to our key customers with service guarantees that are reviewed monthly. This past week we rewarded our service people for their attitude, work habits and the success of the program as well as their support.
GENE BIBEN
CPMR
8 CONTACT CENTER PIPELINE