“ We see our customers as invited guests to a party, and we are the hosts. It’ s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
THOUGHT YOU SHOULD KNOW CUSTOMER SERVICE WEEK ISSUE
89 %
89 % of businesses are expected to compete primarily on CX, surpassing traditional factors like product and price. Cited from OnRamp. us
89 %
89 % of consumers are more likely to make another purchase after a positive customer service experience.
86 %
Salesforce Research
For 86 %, good customer service turns one-time clients into long-term brand champions. Khoros
“ We see our customers as invited guests to a party, and we are the hosts. It’ s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
ILLUSTRATIONS FOR CONTACT CENTER PIPELINE, BY ADOBE STOCK