How have we done?
i
WHAT WE SAID HOW WE DID
ACHIEVED
We aim for at least 85% of you to say
you would recommend us to a friend. 91% of you said you would recommend us
to a friend – up from 87% last year
We will minimise the number of failed
tenancies. This year saw 148 tenancies end in
negati ve circumstances. This fi gure includes
supported housing which wasn’t included
last ti me. Bearing that in mind, we're not
doing too bad as the number of tenancies
that ended negati vely last year was 151 not
including supported housing. Of course we
would prefer this to be a lot lower, but at
least it was lower than last year.
An explanati on of the lights: Green means we’re delivering. Amber means we’re very close to achieving the
target - within 5% or 0.5. Red means we need to do more, as we’re a distance from achieving the target.
238 of you to exchanged properti es this year and this is something we’ll keep working with you on as a number of you
will conti nue to be aff ected by the under occupancy charge.
We know that moving home is not always easy for a number of reasons including the limited supply of new homes so
we’re working hard to fi nd more imaginati ve ways to help you to exchange to a more suitable home for you. Recently,
a six way housing exchange took place which freed three households from the under-occupancy charge All six families
are now living in the right homes for them – great news for everyone concerned.
98%
?
Did you know,
depending
on your
circumstances,
you may be able to
swap your home with
another Bromford
customer or someone
living in a property
from a registered
social landlord?
You can fi nd out
more about mutual
exchange here
of new customers
say that they
are living in the
right home for
them and their
family – this is
testament to the
new affordability
assessment
we introduced
into our lettings
process to ensure
people aren’t
setting themselves
up to fail through
unaffordable
tenancies.
Our relationship with you is key
to everything we do so last
year we developed some new
measures that were approved by
our Customer and Communities
Network (CCN). On most surveys
we carry out we now ask you if:
• You trust us to do what we say
we will – 90% of you say you
do
• You think we’re bothered
about you - 89% of you say
you do
• You think we’re interested in
you and your circumstances –
89% of you say you do.
This is the fi rst time we’ve asked
these questions so we have
nothing to compare these ratings
to, but over the next year we’ll be
working hard to improve on this.