Currents March 2017 19
By : Dr . Joanie McConnell
Learn To Listen
My father had a special way with people . His warm smile and relaxed manner immediately made them feel comfortable . He would make the grumpiest individuals smile and the most timid ones speak . He always said the right word at the right moment . I really admired him . For years , I was convinced that his success with people depended on his speaking skills , but I was mistaken .
Before I went off to college , my father gave me some advice that surprised me . The key to success with people , he told me in a calm , reassuring voice , is learning how to listen . You learn more from listening , he explained , than from talking . If you are a good listener , people
will feel at ease with you , and then will open their hearts . His wise words have served me well , and have helped me become a better communicator .
In graduate school , I received the same advice from my thesis professor , a world-famous expert in communication . In his opinion , listening promotes social harmony . When you listen , he told me , you not only receive the other person ' s spoken message but also have time to process it .
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Claude Belanger
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