OUTSTANDING CUSTOMER SERVICE RETAIL STYLE
pedorthists also help other staff to learn and serve customers with a more professional level of service .
Customers like to be treated as guests or family in the store , so they are offered coffee , tea , bottled water , cookies , pretzels , or chocolate . Just as we view our staff as “ family ”, many customers have come to view them as “ family ” as well . Our sales professionals enjoy developing long-term , positive relationships with long-standing customers . It is priceless in today ’ s hectic economy to shop in a business where you are known , personally greeted , and served with a smile and that is the experience we are creating . Encourage your staff to be good listeners , and pleasant hosts to the patrons .
When a customer visits our store there is a chance to convert them from investigator / shopper to buyer by providing a relaxed environment and excellent products and services . We can help their feet feel better and function better . We know our services and products can help . Educating guests to understand what capabilities we have is what builds the relationship .
The Outstanding Customer Service isn ’ t restricted to the conversations we have with our clients . If we don ’ t have a product color or size we order it for a customer from the factory . If we can ’ t provide what they need , then we recommend other brands or even stores . We call the customer back to let them know expected delivery day , or if a selected color or model is un-available .
Outstanding Customer service involves serving many types of customers . Some guests need more attention than others and we need to be flexible . Some guests want to be on their own till they are ready to try on
20 Pedorthic Footcare Association www . pedorthics . org